Operator Message JCS-116012: Warning: Transient communication failure

Hi Everyone,

We have Redwood version M33.7-44392. I installed the platform agent on AIX unix  - log:

 

• In which language do you want the installation to proceed?

 

0. Exit Installation

 

1. English

2. Deutsch

3. Nederlands

4. Francais

 

#? [1] 1

• Platform Agent Installation - Version 0_33_7 ***

 

 

 

• Where do you want to install the Native Process server? ('/home/redwood/agent')

 

#? /home/redwood/agent

 

 

 

• Please choose an instance name for the platform agent ('default')

 

#?

 

 

 

• Which network IP port number should be used for instance 'default' ('1555')

 

#?

 

- The default account for running jobs for instance 'default' was 'redwood'

- The default account for running jobs will be 'redwood'

 

 

• Please select the preferred way of running jobs as different users ('setuid')

 

1. plain

2. root

3. setuid

4. sudo

 

#? 3

 

- The 'setuid' method has been configured

 

 

• Do you want to register a Process Server with the server? ('Y')

 

#? [Y/n] y

 

 

 

• What is the hostname of the central server on which you want to register the Process Server? ('localhost')

 

#? dummy.host.com

 

 

 

 

 

 

• What is this server's portnumber? ('52000')

 

#? 52000

 

 

 

• What should be the name for the Process Server? ('HOSTNAME-default')

 

#? XXX_HOSTNAME

 

 

 

• Please specify the Queue(s) (comma separated) for XXX_HOSTNAME_PA. ('System')

 

#? XXX_Q1,XXX_Q2

 

 

 

• Do you want to lock this agent to a specific server system (Recommended)? ('Y')

 

#? Y

 

- Registering Platform Agent 'XXX_HOSTNAME_PA' at http://dummy.host.com:52000

- You can leave the value empty and press 'enter' to exit registration and continue the setup.

 

 

• Please specify the username of an account with administrative privileges ('no default')

 

#? red_admin

 

- What is the password for this account?

 

#?

Username:Password:

Login Successful on SAP:YYY_20

Registration failed: No such queue: XXX_Q1

 

 

• Registering 'XXX_HOSTNAME_PA' at 'dummy.host.com' has failed, do you want to retry? ('N')

 

#? [Y/n] y

 

 

 

• What should be the name for the Process Server? ('hostname-default')

 

#? XXX_HOSTNAME_PLATFORMAGENT

 

 

 

• Please specify the Queue(s) (comma separated) for XXX_HOSTNAME_PLATFORMAGENT. ('System')

 

#? XXX_HOSTNAME_PLATFORMAGENT

 

- Registering Platform Agent 'XXX_HOSTNAME_PLATFORMAGENT' at http://dummy.host.com:52000

 

• Registering 'XXX_HOSTNAME_PLATFORMAGENT' at 'dummy.host.com' has failed, do you want to retry? ('N')

 

#? [Y/n] Y

 

 

 

• What should be the name for the Process Server? ('ususb1ci01-default')

 

#? XXX_PROCESSSERVER

 

 

 

• Please specify the Queue(s) (comma separated) for XXX_PROCESSSERVER. ('System')

 

#? XXX_QUEUE

 

- Registering Platform Agent 'XXX_PROCESSSERVER' at http://dummy.host.com:52000

Username:Password:

Login Successful on SAP:YYY_20

Registration failed: No such queue: XXX_QUEUE

 

 

• Registering 'XXX_PROCESSSERVER' at 'dummy.host.com' has failed, do you want to retry? ('N')

 

#? [Y/n] Y

 

 

 

• What should be the name for the Process Server? ('hostname-default')

 

#?

 

 

 

• Please specify the Queue(s) (comma separated) for hostname-default. ('System')

 

#?

 

- Registering Platform Agent 'hostname-default' at http://dummy.host.com:52000

Username:Password:

Login Successful on SAP:YYY_20

Registration Successful on SAP_YYY_20

Writing SAP_YYY_20 to /home/redwood/agent/net/instance/default/server_acl

 

 

• Do you want the platform agent to automatically start when the system boots? ('Y')

 

#? [Y/n] Y

 

 

 

• Do you want the platform agent to be automatically updated by the server? ('Y')

 

#? [Y/n] Y

 

 

- To finish the installation you will need to run '/home/redwood/agent/root.sh' under the root account

 

My questions

1. Why did i the agent registration fail, when i gave a custom process server name? (it was successful only when i registered with the default process server name)

2. As soon as i finished my registration, the process server was visible on the Redwood server. When i tried to start the server i got the following error :

Operator Message JCS-116012: Warning: Transient communication failure: Connection refused: connect

I tried telnet from Unix to redwood server - telnet dummy.host.com 52000 -  and it was successful.

When i tried telnet from redwood server to Unix box - telnet hostname 1555 - could not open connection to the host, on port 1555: connection failed

I tried ps -ef|grep redwood to find whether any process is listening on port 1555 in the unix box, but there is nothing.

I dont know how to proceed from here? If the agent installed successfully, why there isn't any process running?

Please help me solve this issue.